Terms and Conditions
ESTIMATES - online and in person estimates are approximate, and are not guaranteed. We base our estimates on previous experiences serving similar households. Every move is unique in nature, therefore we DO NOT provide flat-rate estimates. Factors such as the presence of stairs or elevators, the distance from the residence to the truck parking area, driving time, traffic also affect the service times.
SERVICE MINIMUMS – must be met in order to reserve a move. We reserve local jobs with a 2 hour minimum requirement.
DRIVING TIME – We do charge for the driving time between pick-up and drop-off locations.
BILLING TIME FOR RENTAL TRUCK PICK UPS AND DROP OFFS -We start the billing clock when we arrive at the truck rental location ( if we are driving the rental truck ) and we stop the billing clock when we drop it off. We do estimate the drop off times based on Google Maps or Mapquest times.
PARTICLE BOARD BASED FURNITURE (S) - As you may know particle board based furniture is very fragile furniture and does damage very easily. Therefore we will do our best to move your particle board based furniture the best we can BUT WE WILL NOT BE HELD LIABLE FOR ANY DAMAGES TO THIS TYPE OF FURNITURE. This type of furniture is meant to be moved once or twice in it’s lifetime. The best way to move this type of furnitures is disassembled. The quality of factory construction is not made to move these pieces fully assembled without damages. If you request or require the men to move any type of particle board based furniture as a whole unit. YOU AS THE CUSTOMER TAKE FULL LIABILITY AND RESPONSIBILITY TO ANY AND ALL DAMAGES THAT MAY OCCUR DURING THE PROCESS OF LOADING, TRANSPORTATION AND UNLOADING OF THIS TYPE OF FURNITURE.
HOUSEHOLD APPLIANCES – We are not an appliance service company. We can reconnect and disconnect appliances, but we DO NOT provide or carry liability coverage for re-connection of water and gas lines, pipes, and faucets. In the event when customers insist on re-connection of such lines, it is customers’ responsibility to ensure that lines/hoses of washers, dryers, refrigerators and faucets are connected properly to avoid accidents. Additionally, we do not cover any mechanical derangement of appliances while transporting, unless external physical damage is caused by our movers.
PACKING SERVICES – Our movers will pack all items that are not being packed by the owner if desired. Plastic wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional to purchase.
WALLS and HARDWOOD FLOORS – Our movers will move heavy and bulky items such as Gun Safes, Appliances, Refrigerators and pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversize furniture into narrow and tight hallways and doorways. Unfortunately, damage may result to floor, doorways and wall surfaces. If you wish to take this risk Two Men and a Lady Moving WILL NOT be responsible for any damages and liability. We also do not remove doors, windows, moldings/trim work around doors/doorways or windows. If items do not fit due to size/dimensions we Two Men and a Lady Moving will not be responsible for any damages and or liability done to walls, doorways, trim, doors, and floors. YOU the customer are responsible for measuring to make sure items fit. We DO NOT offer refunds/discounts either monetary or time, in situations where you the customer insist the item be “forced” to get the item through or into a room.
PLANTS – Our movers can move home and garden potted plants. We will protect and guard them to best of our abilities, however due to their fragile nature we cannot guarantee their intact arrival. Please note that heavy and bulky potted plants are subject to “heavy item fee”.
EXTRA CHARGES – Applicable charges are for: packing materials such regular boxes, packing paper, bubble wrap (except for tape and plastic wrap), heavy and bulky items such as, pianos, gun safes, etc., overnight and in-transit storage, double the driving time, and tolls.
TV MOUNT – We can remove your wall mounted TVs, mirrors, and artwork, but cannot mount them at the new location. Please consider hiring licensed building contractor or a handyman for such projects.
FLAT TVs – We will apply maximum safety precautions while transporting your LED and LCD TVs, however we require testing the TVs before and after the move. Please allow a few minutes of your moving time to inspect and test the TVs prior to our movers departure.
We do not do or use fire escapes as a way to move furniture.
PAYMENT METHOD – We accept cash or credit/debit cards. We do not accept personal, business, or cashier’s checks without prior approval. Hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. Primary card holder must be present to sign the receipt on the credit card slip and have a government issued photo ID/DL matching the credit card.
REFUNDS- WE DO NOT OFFER REFUNDS UNLESS WE FAIL TO SHOW UP. We perform a labor service which may consist of loading, unloading, loading and unloading, driving services, packing and unpacking. As a condition of placing a booking, YOU AGREE that ONLY your reservation deposit may be refundable ( under certain conditions ). Once the service is started and or completed there are NO REFUNDS.
ITEMS THAT WE CURRENTLY DO NOT MOVE
Due to our insurance carrier restrictions we cannot move the following items UNLESS these items have been agreed upon BEFORE moving day. Many of the listed items require additional manpower and special moving equipment to safely move these items. If you fail to disclose these type of items before moving day, we have the right to refuse moving these items.
1. Upright pianos - We require 3 men on the job to move these types of pianos. If we are conducting an entire house move and you have an upright piano, there will be an additional $100.00 piano moving fee attached to the bill upon completion if there is not 3 men on the job.
If you are requiring us to just move the piano within the same house ( from one room to another) the standard 3 man crew with the 2 hour minimum rate applies.
If you require just a piano move then call us at 610-392-9805 to discuss our piano moving rates.
PIANO MOVES REQUIRE A TRUCK WITH A LIFT GATE TO SAFELY LOAD AND UNLOAD.
2. GRAND AND BABY GRAND PIANOS - At this time we DO NOT perform house to house moves on these type of pianos. The exception is we can move these pianos from room to room within the same house. A FOUR MAN CREW IS NEEDED ON ALL GRAND AND BABY GRAND RELOCATIONS. We currently can not relocate from one floor to another.
3. GUN SAFES - We are able to move gun safes if they are weighing less than 900lbs BUT ONLY with the 3 man crew requirement.
ALL GUN SAFE moves would require a rental truck with a lift gate. WE CANNOT LOAD GUN SAFES VIA TRUCK RAMPS! Please keep this in mind when you require a gun safe move.
4. HOT TUBS AND SPAS - At this time we are currently NOT moving these items.