Our reservation calendar is critical to our success here at Two Men and a Lady Moving, it controls the staffing of jobs , manpower, and our ability to provide accurate estimates. Changes to our reservations calendar have a ripple effect in our business systems and can effect other customers. We do understand that things come up and possibly changes may occur. We have a well thought out cancellation policy designed to secure our calendar at busy moving times, therefore ensuring the satisfaction of all of our customers. Securing a reservation with your deposit means you accept and agree to the terms and conditions of the cancellation policy.
100% - Deposit refunded with at least 15 business days cancellation notice.
50% - Deposit refunded with at least 14 to 8 business days cancellation notice.
0% - Cancellations under 7 business days the reservation deposit will not be refunded.
ALL CANCELLATION OR RESERVATION CHANGES MUST BE SUBMITTED VIA EMAIL. Email cancellations or reservation changes to firstname.lastname@example.org this is the ONLY form of cancellation notice accepted.
If you decide to make changes to your move reservation and we are able to accommodate we will gladly make changes. We will gladly try to accommodate 1 reservation change. If we are unable to change a reservation change request ( time/date slot ) it will cause the cancellation of the reservation and the deposit will NOT be refunded.